We accept returns up to 30 days after delivery, if the key is unused and in its original condition, and we will refund the full order amount .

In the event that your key arrives not working in any way, please email us as soon as possible at contact@softpremiium.store with your order number and a photo of the key error. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at contact@softpremiium.store.